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SMART Guide to Effective Recruiting & Selection

Why do some business get great employees while others struggle? The hiring process has far-reaching impacts on your service, turnover and overall finances. The seminar includes key insights into the hiring process, attracting talent, effective interviewing and assessment that will help you building a winning team at the hourly and frontline level.

Running S.M.A.R.T. Foodservice Operations

Why do some restaurants thrive while others struggle to improve sales and profits and constantly battling employee turnover? Those who thrive work S.M.A.R.T.! Based on 25 key principles tried and tested over the past decade in numerous restaurant environments including T.J.'s own restaurants, this session will help any manager or franchisee improve operations, sales and profits by learning to operate S.M.A.R.T-er! The session will be highly customized to your brand to ensure attendees leave with simple, easy-to-execute tactics to help them make more money and for your brand to become more consistent!

Running a S.M.A.R.T Franchised Business

Learn proven business tactics from franchisee, author and speaker T.J. Schier to make your business 'S.M.A.R.T.-er'. TJ will customize the session based off learnings from his business to reinforce key objectives you want your franchisees to hear: service, sales, employee retention, brand consistency, training, selection, measurement and attraction...just to name a few. Want a better franchise system? Teach the teams to work S.M.A.R.T.!

Moving Service From Extra Ordinary to Extraordinary

Guests today want 'serve-us', not 'service'. The payoff? Highly satisfied guests who become your marketing force. Start the hospitality revolution! You will leave with numerous strategies to drive sales and guest loyalty by:

This session is ideal for any type of restaurant as well as retail, supermarket and personal service companies.

Send Flowers to the Living! Moving Employees from 'Whatever' to 'Whatever it Takes'

Learn how to implement an effective strategy to reward, recognize and incentivize your staff to improve performance whether you're there or not! If you want to enhance the guest experience, you have to alter the employee experience. You'll leave the workshop with ideas, tools and templates to implement contests and reward programs to help you enhance service, sales, lower food cost and ultimately improve retention of good (and great) employees.

The session is full of practical, tactical strategies to build employee loyalty and reinforce your business objectives. Hear many easy-to-implement ideas that can be used immediately, including:

Don't wait until they leave, 'send flowers to the living!'


Managers and/or franchisees will learn what it takes to put the 'service' (and sales) back into this valuable part of the business. Benchmark against the best and learn not only what the successful chains are doing in the area of technology to enhance speed and accuracy, but more importantly over 40 operational enhancements you can begin using right away. The session is customized to your company's needs and focus so you can implement the ideas immediately to build sales and profits!