http://IncentivizeSolutions.com/ Training and Motivational articles by TJ Schier, founder of Incentivize Solutions en-us Incentivize Solutions http://creativecommons.org/licenses/by-nc-nd/2.0/ My daughter could care less about the score of the Super Bowl until we play the 'squares ga ... TJ Schier Sun, 1 Nov 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=113 http://incentivizesolution.com/resources/articles/view.php?id=113 I'm getting ready to open my own restaurant next week, as a franchisee of a fairly small ch ... TJ Schier Thu, 0 Nov 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=114 http://incentivizesolution.com/resources/articles/view.php?id=114 You see it everywhere - a Chipotle regular ‘training' a newbie on how to order; customers ... TJ Schier Fri, 1 Sep 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=109 http://incentivizesolution.com/resources/articles/view.php?id=109 The back-of-house staff (i.e. the engine) plays a critical role in guest service. Inferior product o ... TJ Schier Fri, 1 Aug 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=112 http://incentivizesolution.com/resources/articles/view.php?id=112  People Report and QSR Magazine hosted a symposium focused on the people side of the quick-serv ... TJ Schier Fri, 1 Jul 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=108 http://incentivizesolution.com/resources/articles/view.php?id=108 We all know suggestive selling builds sales. If you run your business properly, it follows that incr ... TJ Schier Fri, 1 Jul 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=111 http://incentivizesolution.com/resources/articles/view.php?id=111  Early this week speaking at a franchise convention hosted in a place known for ‘magic&#3 ... TJ Schier Fri, 15 Jun 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=107 http://incentivizesolution.com/resources/articles/view.php?id=107 It's long been said people 'eat with their eyes'. To that end, leverage the eyes an ... TJ Schier Tue, 1 Jun 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=106 http://incentivizesolution.com/resources/articles/view.php?id=106 An interesting quote from Hard Rock Café Director of Training, Jim Knight. Today's genera ... TJ Schier Fri, 1 Jun 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=110 http://incentivizesolution.com/resources/articles/view.php?id=110 The NFL held its annual draft this past weekend. Happy or not with the results of your team,let' ... TJ Schier Fri, 1 May 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=105 http://incentivizesolution.com/resources/articles/view.php?id=105 As the warm season approaches, there are 2 opportunities to serve better, sell more and make more mo ... TJ Schier Fri, 0 May 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=100 http://incentivizesolution.com/resources/articles/view.php?id=100 Normally this time of year results in a warming trend (although not this year in many places) and ya ... TJ Schier Fri, 15 Apr 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=104 http://incentivizesolution.com/resources/articles/view.php?id=104 Two weeks ago you read about service horror stories. Many of you emailed more instances as well (see ... TJ Schier Wed, 1 Apr 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=65 http://incentivizesolution.com/resources/articles/view.php?id=65 Here are a few stories or quips emailed to me over the past few years detailing various QSR experien ... TJ Schier Wed, 15 Mar 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=63 http://incentivizesolution.com/resources/articles/view.php?id=63 Being in the hospitality training industry for 20+ years (I started when I was 12), I've seen my ... TJ Schier Fri, 1 Mar 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=101 http://incentivizesolution.com/resources/articles/view.php?id=101 While Nordstrom's has been written about as a benchmark in customer service, let's put a twi ... TJ Schier Wed, 15 Feb 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=60 http://incentivizesolution.com/resources/articles/view.php?id=60 No, not 'Training Doctor,' rather 'Training, Mobile Device'. How is your current tra ... TJ Schier Wed, 1 Feb 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=98 http://incentivizesolution.com/resources/articles/view.php?id=98 If you didn't see the exciting Cinderella finish to the Boise State-Oklahoma Fiesta Bowl recentl ... TJ Schier Wed, 15 Jan 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=58 http://incentivizesolution.com/resources/articles/view.php?id=58 In 2006, Tax Freedom Day was April 26 (according to the Tax Foundation). On average, every American ... TJ Schier Wed, 1 Jan 2007 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=57 http://incentivizesolution.com/resources/articles/view.php?id=57 Over the past few months, I've had a number of conversations when speaking at conferences with f ... TJ Schier Wed, 15 Dec 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=82 http://incentivizesolution.com/resources/articles/view.php?id=82 Tired of ineffective newspaper ads? Try this twist... Instead of 'blah, blah, blah' a ... TJ Schier Wed, 1 Dec 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=81 http://incentivizesolution.com/resources/articles/view.php?id=81 If you haven't been to www.youtube.com or www.myspace.com, you're missing out on a marketing ... TJ Schier Wed, 1 Nov 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=79 http://incentivizesolution.com/resources/articles/view.php?id=79 Having read through the most recent issue of QSR Magazine, there was tons of great data around drive ... TJ Schier Wed, 15 Oct 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=77 http://incentivizesolution.com/resources/articles/view.php?id=77 In a past life, a former colleague of mine taught our company about the 'Complaint-O-Meter' ... TJ Schier Wed, 15 Sep 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=75 http://incentivizesolution.com/resources/articles/view.php?id=75 While most of these e-newsletters focus on service and those directly impacting the customer or gues ... TJ Schier Wed, 15 Aug 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=73 http://incentivizesolution.com/resources/articles/view.php?id=73 Horst Schulze, formerly of the Ritz Carlton hotel chain (and a past speaker at Dine America) was rec ... TJ Schier Wed, 1 Aug 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=72 http://incentivizesolution.com/resources/articles/view.php?id=72 When employees are paid the same hourly wage whether the restaurant is slow or busy, many simply hop ... TJ Schier Wed, 15 Jul 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=71 http://incentivizesolution.com/resources/articles/view.php?id=71 Many restaurants use SPLH - Sales per Labor Hour (or a similar name) - to measure productivity. SPLH ... TJ Schier Wed, 1 Jul 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=70 http://incentivizesolution.com/resources/articles/view.php?id=70 A recent article on the focus of the new leadership of Six Flags focusing on details such as becomin ... TJ Schier Wed, 15 Jun 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=69 http://incentivizesolution.com/resources/articles/view.php?id=69 By now, most people have strayed far from their New Year's Resolutions. Why? It's easier to ... TJ Schier Wed, 1 Jun 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=86 http://incentivizesolution.com/resources/articles/view.php?id=86 The best definition of accountability I have heard is how often you bring things up. It starts with ... TJ Schier Wed, 15 May 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=68 http://incentivizesolution.com/resources/articles/view.php?id=68 Too often, restaurants (and other businesses) keep dead-weight or below average employees since ... TJ Schier Wed, 1 May 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=67 http://incentivizesolution.com/resources/articles/view.php?id=67 A few 'thoughts for the day' from the world of music. Share these with your staff to reinfor ... TJ Schier Wed, 15 Apr 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=66 http://incentivizesolution.com/resources/articles/view.php?id=66 Are your systems all-inclusive? Employees trained to handle guests with special needs? Is the restau ... TJ Schier Wed, 1 Apr 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=64 http://incentivizesolution.com/resources/articles/view.php?id=64 More and more companies are revitalizing their brand - new logo, building remodels, new uniforms and ... TJ Schier Wed, 15 Mar 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=62 http://incentivizesolution.com/resources/articles/view.php?id=62 One of the more common arguments in our segment is if suggestive selling should be done during peak ... TJ Schier Wed, 1 Feb 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=59 http://incentivizesolution.com/resources/articles/view.php?id=59 Been using mystery shoppers or web/phone surveys and looking for something new or needing more data ... TJ Schier Wed, 15 Jan 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=85 http://incentivizesolution.com/resources/articles/view.php?id=85 Great companies look both internally and externally to help build their business. One group fits int ... TJ Schier Wed, 1 Jan 2006 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=56 http://incentivizesolution.com/resources/articles/view.php?id=56 How much would you pay to find your next manager or future franchisee? Companies routinely spend tho ... TJ Schier Wed, 15 Nov 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=80 http://incentivizesolution.com/resources/articles/view.php?id=80 My bank recently started a new program - any time you use your debit card, they'll round up the ... TJ Schier Wed, 1 Nov 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=78 http://incentivizesolution.com/resources/articles/view.php?id=78 Part of the glamour of traveling is staying in hotels - all brands, varieties and levels (depending ... TJ Schier Wed, 15 Oct 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=76 http://incentivizesolution.com/resources/articles/view.php?id=76 With the lines blurring between 'segments', we've seen fast-casual and full-service rest ... TJ Schier Wed, 15 Sep 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=74 http://incentivizesolution.com/resources/articles/view.php?id=74 While reading an excerpt from Copy This! by Paul Orfalea (founder of Kinko's) in Fortune Small B ... TJ Schier Wed, 1 Sep 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=99 http://incentivizesolution.com/resources/articles/view.php?id=99 Being a speaker and consultant in our industry makes each trip to a restaurant a mini-research proje ... TJ Schier Wed, 15 Aug 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=54 http://incentivizesolution.com/resources/articles/view.php?id=54 One of the competitive advantages QSRs have long enjoyed is customer convenience due to the shorter ... TJ Schier Wed, 1 Aug 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=53 http://incentivizesolution.com/resources/articles/view.php?id=53 As we all wrestle with getting our employees to recommend and suggest items to the customers, perhap ... TJ Schier Wed, 15 Jul 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=52 http://incentivizesolution.com/resources/articles/view.php?id=52 A few cool learnings from the NRA Show that you can apply to your business. Not only was the show fu ... TJ Schier Wed, 1 Jun 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=51 http://incentivizesolution.com/resources/articles/view.php?id=51 At Dine America last month, Steve Sheetz of Sheetz Convenience Stores took attendees through their p ... TJ Schier Wed, 15 May 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=93 http://incentivizesolution.com/resources/articles/view.php?id=93 Horst Schultze, formerly of the Ritz Carlton, recently spoke at Dine America. The three keys to gues ... TJ Schier Wed, 1 May 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=15 http://incentivizesolution.com/resources/articles/view.php?id=15 Apple, Southwest Airlines and many other companies have leveraged the 'halo effect' int ... TJ Schier Wed, 15 Apr 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=50 http://incentivizesolution.com/resources/articles/view.php?id=50 Too many managers, employees, franchisees, owners and corporate support staff spend far too much tim ... TJ Schier Wed, 1 Apr 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=90 http://incentivizesolution.com/resources/articles/view.php?id=90 Recently I was reading a Harvard Business School Case Study on Starbucks. Being one of the few peopl ... TJ Schier Wed, 15 Mar 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=83 http://incentivizesolution.com/resources/articles/view.php?id=83 No, not the main TV viewing hours, Deion Sanders or a Dick Vitale description of a star basketball p ... TJ Schier Wed, 1 Mar 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=87 http://incentivizesolution.com/resources/articles/view.php?id=87 Looking for a few cool, new ways to motivate your drive-thru staff? These ideas can be adopted for d ... TJ Schier Wed, 15 Feb 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=46 http://incentivizesolution.com/resources/articles/view.php?id=46 Who doesn't enjoy the comforts of eating lunch or dinner in their car rushing back to the office ... TJ Schier Wed, 1 Feb 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=88 http://incentivizesolution.com/resources/articles/view.php?id=88 Disney Imagineer John Hench was quoted in a book on guest service as saying, 'What's our suc ... TJ Schier Wed, 15 Jan 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=42 http://incentivizesolution.com/resources/articles/view.php?id=42 As most of you know, legendary cartoon character Spongebob Squarepants is happily employed at the Kr ... TJ Schier Wed, 1 Jan 2005 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=21 http://incentivizesolution.com/resources/articles/view.php?id=21 In addition to working with, and speaking to, a number of QSR and fast-casual chains, I'm also f ... TJ Schier Wed, 15 Dec 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=20 http://incentivizesolution.com/resources/articles/view.php?id=20 As the author of 'Now That's Quick Service That Sells!' I often travel around the countr ... TJ Schier Wed, 0 Dec 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=39 http://incentivizesolution.com/resources/articles/view.php?id=39 An elderly lady gazed at the array of smoothie options as she approached the counter at the Fre ... TJ Schier Wed, 15 Nov 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=97 http://incentivizesolution.com/resources/articles/view.php?id=97 We've all heard the self-fulfilling prophecy about the work ethic of today's generation and ... TJ Schier Wed, 3 Nov 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=19 http://incentivizesolution.com/resources/articles/view.php?id=19 Presenting at a chain's franchise convention recently, I was asked to talk about branding. A bit ... TJ Schier Wed, 1 Nov 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=18 http://incentivizesolution.com/resources/articles/view.php?id=18 It started many years ago with 'pay-at-the-pump' gasoline - businesses shifting work to the ... TJ Schier Wed, 0 Nov 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=32 http://incentivizesolution.com/resources/articles/view.php?id=32 A few brief encounters I've had recently highlighted the 'wow' impact of hospitality whe ... TJ Schier Wed, 15 Oct 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=17 http://incentivizesolution.com/resources/articles/view.php?id=17 Why do people pay premiums for certain brands of coffee, motorcycles, hotels or amusement parks? It ... TJ Schier Wed, 1 Oct 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=25 http://incentivizesolution.com/resources/articles/view.php?id=25 Most people have undoubtedly seen Lethal Weapon 2 and Joe Pesci's character makes the comme ... TJ Schier Wed, 0 Oct 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=35 http://incentivizesolution.com/resources/articles/view.php?id=35 In two weeks, the October edition of QSR will arrive - one of the most eagerly anticipated magazine ... TJ Schier Wed, 15 Sep 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=24 http://incentivizesolution.com/resources/articles/view.php?id=24 Crying the management blues these days? While you are not alone, companies inside and outside our in ... TJ Schier Wed, 1 Sep 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=96 http://incentivizesolution.com/resources/articles/view.php?id=96 While many of the products celebrating anniversaries this year haven't changed that much, the wa ... TJ Schier Wed, 0 Sep 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=37 http://incentivizesolution.com/resources/articles/view.php?id=37 Napoleon Bonaparte was quoted as saying, 'people will fight long and hard for a little piece of ... TJ Schier Wed, 15 Aug 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=23 http://incentivizesolution.com/resources/articles/view.php?id=23 While on vacation with my family in New York City this summer, my kids asked why people from various ... TJ Schier Wed, 1 Aug 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=22 http://incentivizesolution.com/resources/articles/view.php?id=22 A recent ad for a consulting company read, "To accomplish more, sometimes you need to see less. ... TJ Schier Wed, 0 Aug 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=38 http://incentivizesolution.com/resources/articles/view.php?id=38 As full-service restaurants carry-out service continues to peck away at the pizza delivery/carryout ... TJ Schier Wed, 21 Jul 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=11 http://incentivizesolution.com/resources/articles/view.php?id=11 While visiting the very cool 'Which Wich?' sandwich store in downtown Dallas, founder Jeff S ... TJ Schier Wed, 1 Jul 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=95 http://incentivizesolution.com/resources/articles/view.php?id=95 No, the headline is not a misprint. While previous columns have spouted the benefits of leveraging t ... TJ Schier Wed, 0 Jul 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=28 http://incentivizesolution.com/resources/articles/view.php?id=28 the competitor within your own restaurant! At least discard the bag and logo'd packaging so peop ... TJ Schier Wed, 15 Jun 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=16 http://incentivizesolution.com/resources/articles/view.php?id=16 While attending a CHART (Council of Hotel and Restaurant Trainers) meeting in Florida recently, supe ... TJ Schier Wed, 1 Jun 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=94 http://incentivizesolution.com/resources/articles/view.php?id=94 A recent article in the NY Post highlighted Starbucks new program offering an additional four hours ... TJ Schier Wed, 0 Jun 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=29 http://incentivizesolution.com/resources/articles/view.php?id=29 A recent ad for a consulting company read: to accomplish more, sometimes you need to see less. Being ... TJ Schier Wed, 25 May 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=13 http://incentivizesolution.com/resources/articles/view.php?id=13 Whether you call your most frequent guests 'cheerleaders' or, as Aaron Allen of Quantified M ... TJ Schier Wed, 15 May 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=92 http://incentivizesolution.com/resources/articles/view.php?id=92 While driving my children to school the other day, we passed a neighbor riding his bike. He did not ... TJ Schier Wed, 1 May 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=91 http://incentivizesolution.com/resources/articles/view.php?id=91 Does your staff really know and understand what you are talking about? If the company direction is i ... TJ Schier Wed, 0 May 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=31 http://incentivizesolution.com/resources/articles/view.php?id=31 Each spring, soccer fields everywhere fill with excited teams enjoying great weather and the fun of ... TJ Schier Wed, 15 Apr 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=49 http://incentivizesolution.com/resources/articles/view.php?id=49 Today's demanding guests want 'serve-us', not 'service'. Yesterday's steps o ... TJ Schier Mon, 13 Apr 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=7 http://incentivizesolution.com/resources/articles/view.php?id=7 Many books and articles have been written about restaurant profitability and how to maximize it ... TJ Schier Fri, 1 Apr 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=4 http://incentivizesolution.com/resources/articles/view.php?id=4 At the Dine America conference a couple of weeks ago, attendees heard from a wide range of speakers ... TJ Schier Wed, 1 Apr 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=48 http://incentivizesolution.com/resources/articles/view.php?id=48 As competition continues to grow it becomes more challenging to differentiate one restaurant from an ... TJ Schier Mon, 18 Mar 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=10 http://incentivizesolution.com/resources/articles/view.php?id=10 At the most recent CHART (Council of Hotel and Restaurant Trainers) Conference, members shared best ... TJ Schier Wed, 15 Mar 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=47 http://incentivizesolution.com/resources/articles/view.php?id=47 During the most recent CHART (Council of Hotel and Restaurant Trainers) Conference, members shared t ... TJ Schier Wed, 15 Mar 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=84 http://incentivizesolution.com/resources/articles/view.php?id=84 As restaurants delivery and production methods shift more employees 'out front', it is quite ... TJ Schier Wed, 1 Mar 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=89 http://incentivizesolution.com/resources/articles/view.php?id=89 Think many of our jobs can't be replaced by technology? Think again. Automated payment syst ... TJ Schier Wed, 0 Mar 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=30 http://incentivizesolution.com/resources/articles/view.php?id=30 Many books and articles have been written about restaurant profitability and how to maximize it. Thi ... TJ Schier Wed, 18 Feb 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=12 http://incentivizesolution.com/resources/articles/view.php?id=12 Last month, I had the honor and privilege to spend some time with Thom Crosby, President and CEO of ... TJ Schier Wed, 15 Feb 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=45 http://incentivizesolution.com/resources/articles/view.php?id=45 As a long-time member and past-president of CHART (Council of Hotel and Restaurant Trainers), our me ... TJ Schier Mon, 9 Jan 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=6 http://incentivizesolution.com/resources/articles/view.php?id=6 When is a training program truly effective? When guests or customers experience the service they wan ... TJ Schier Mon, 9 Jan 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=9 http://incentivizesolution.com/resources/articles/view.php?id=9 As a long-time member and past-president of CHART (Council of Hotel and Restaurant Trainers), our me ... TJ Schier Wed, 9 Jan 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=41 http://incentivizesolution.com/resources/articles/view.php?id=41 In case you haven't studied the recent correlation between the economy and restaurant turnover, ... TJ Schier Wed, 1 Jan 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=26 http://incentivizesolution.com/resources/articles/view.php?id=26 As we wrap up the holiday season, hopefully many of you spent time with friends and relatives. If al ... TJ Schier Wed, 1 Jan 2004 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=40 http://incentivizesolution.com/resources/articles/view.php?id=40 Not too long ago, the bumper stickers in Dallas said 'Go Rangers...and take the Cowboys with you ... TJ Schier Wed, 15 Dec 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=55 http://incentivizesolution.com/resources/articles/view.php?id=55 Most companies judge the success of their training programs by testing the new employee at the end o ... TJ Schier Wed, 15 Nov 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=44 http://incentivizesolution.com/resources/articles/view.php?id=44 Editor's Note: This is the first of T. J. Schier's bi-monthly employee training e-letter ... TJ Schier Wed, 1 Nov 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=43 http://incentivizesolution.com/resources/articles/view.php?id=43 Over the past few months, you've read about numerous ways to train and incentivize your staff to ... TJ Schier Wed, 0 Nov 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=33 http://incentivizesolution.com/resources/articles/view.php?id=33 Over the past few months, this column has really focused on training and motivating the front-line e ... TJ Schier Wed, 0 Oct 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=34 http://incentivizesolution.com/resources/articles/view.php?id=34 Preparing for a franchise convention keynote on drive-thru excellence, QSR Drive-Thru Study in hand, ... TJ Schier Wed, 30 Sep 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=14 http://incentivizesolution.com/resources/articles/view.php?id=14 The ultimate goal is to reward the key performers in your company, as well as those who have the pot ... TJ Schier Mon, 17 Jun 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=8 http://incentivizesolution.com/resources/articles/view.php?id=8 My dentist has a sign in his office that reads: "You don't have to floss all your teet ... TJ Schier Thu, 4 Mar 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=3 http://incentivizesolution.com/resources/articles/view.php?id=3 At Pat & Oscar's, a quick-casual regional chain based in the San Diego area, they have taken ... TJ Schier Wed, 1 Jan 2003 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=27 http://incentivizesolution.com/resources/articles/view.php?id=27 Even with all the marketing impressions driven by commercials, FSI coupons, table tents, POP display ... TJ Schier Wed, 0 Sep 2002 10:32:50 CST http://incentivizesolution.com/resources/articles/view.php?id=36 http://incentivizesolution.com/resources/articles/view.php?id=36