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Drive-Thru Excellence Training Kit
Rev up your drive-thru with the Drive-Thru Excellence Training Kit. The 'whole shebang'. Save 15% vs. buying these items individually....
Drive-Thru Excellence DVD
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Send Flowers to the Living!
Send Flowers to the Living!Learn how to create a recognition-based culture within your or...
Testimonials
The Texas Petroleum Marketers and Convenience Store Association had the pleasure of hosting T.J. Schier for five regional seminars in 2004. Speaking to convenience store managers and supervisors, he shared valuable knowledge regarding recruiting and hiring practices, as well as long term retention tools. In addition to being enlightening with his message, T.J. was very entertaining with his delivery. We are looking forward to future opportunities to utilize his talents.
Doug DuBois, Jr.
Director of Membership & Education
Texas Petroleum Marketers and Convenience Store Assoc
I wanted to take a moment to extend a triple thank you. Once for sharing your knowledge and ideas with us during
the workshop last week. Secondly, thank you for sending the additional information so it may be shared throughout our properties. Thirdly, and perhaps more importantly, thank you for giving me a refreshed way to view TradeWinds and for jump starting my imagination so I might find ways to increase sales and service.
Judy Mackay
Tradewinds Resort
"We actually talk about "Send Flowers to the Living" all the time - you are in our culture now!"
John Isbell, Director of Training
IHOP
"After reading the book and attending the "Now That's Service That Sells!" seminar, the wheels immediately began turning for our team here at Universal. We have successfully incorporated the principles into our "Interactive Selling" workshops for both Food and Beverage and Merchandise, and we are looking at ways to apply the concepts to positively impact our business in Toll Plazas and Valet, too!"
Barry E. Altland, Senior Trainer
Learning and Performance, Universal Orlando
"The message was timely and 'right on' with the way he modified his message for our rebellious group. In fact, he was so well-received that he was asked to return just 2 days later to deliver the same message to our Franchisees in a different conference."
Jim Knight
Hard Rock Cafe
"Best people practices in business don't have to be complicated or expensive to work - but they do have to be sincere, real and relevant. "Send Flowers to the Living" addresses the 'why's' and the 'how to's' in a way that both large and small organizations can use immediately."
Joni Thomas Doolin, Founder and President,
People Report
"In this powerful resource ("Send Flowers to the Living" ), TJ Schier provides us with practical and tactical tools to incentivize EVERYONE in the organization."
Eric Harvey, President of the Walk the Talk Company
and author of 14 leadership books.
This book (Now That's Quick Service That Sells!) is an outstanding resource to help guide and move the service experience from 'business as usual' to service that wows customers and draws them back time and time again. It is a must read, most important resource that is now a standard management tool for us."
Thom Crosby
President & CEO, Pal's Sudden Service
2001 Malcolm Baldridge Quality Award Winner
"Now That's Service That Sells" is a must read for anyone in the Hospitality industry. It well describes the many "Sizzle Points" that today's demanding, sophisticated, and experienced consumers expect from those that proclaim to be in the "service" sector.
Paul Avery, President
Outback Steakhouse
"He wastes little time philosophizing about why employee recognition and retention are important. Instead, he gets right to the how-to, including specific methodology for easy-to-implement contests that should solve several of your worst operational headaches at once. You'll be putting some version of Schier's ideas to work in your place the day after you read his book"
Restaurant Hospitality Magazine - July 2002
